A space for the
leaders who
hold the room.

“On behalf of the Board of Governors and as a proud Tyndale University alumnus myself, I am delighted to have Harriet serve in the role of Chancellor,” said Board Chair Ross Clark. “Demonstrated through her extraordinary leadership, Harriet embodies what we hope for students, who will emerge from Tyndale to live lives with passion and purpose, engage societal issues and make an impact in the lives of those around them.”

“Harriet is a respected leader whose influence spans business performance, leadership development, and community engagement. Throughout her career, she has consistently demonstrated effective change leadership and built high-performing teams that contributed to a strong client experience, employee growth, and business results.

Beyond her professional achievements, Harriet is committed to creating opportunities for others, championing youth engagement, empowerment, and community development. She has not only broken barriers throughout her career but has held the door open for countless others to follow. I admire Harriet's leadership and integrity, and greatly value our friendship. ”

“As Regional President, Personal Banking, Harriet played a key role in shaping the RBC Caribbean strategy, which included a major regional acquisition. She amplified Caribbean Banking's performance improvement efforts, driving revenue growth by launching new sales forces in key market segments, delivering efficiencies through productivity enhancements, and structuring and developing local market leadership. Harriet left an indelible mark, making a significant contribution to both the employee and client experience.”

“As Vice President, Global Contact Centres, Harriet led a team of over 4,000 professionals providing investment, lending, and cross-border credit card and banking advice. Her leadership drove leading employee satisfaction scores and #1 call centre service awards year after year. From digital and social media support to launching the first AI virtual assistant in the company and Canadian banking industry, Harriet was a champion for innovation and digital adoption.”

“Harriet's deep leadership experience has brought tremendous value to our work together. Her leadership approach is grounded in integrity, collaboration, and a growth mindset, consistently driving thoughtful decisions and strong outcomes. Her insight and advisory are highly valued and regularly sought out.”

“As a business leader and coach, Harriet is recognized for her courageous and thoughtful decision-making. Her proficiency in empowering colleagues is exceptional, and her leadership methodology is firmly rooted in personal example, character, and integrity. Additionally, her aptitude for translating a strategic vision into tangible outcomes, while simultaneously cultivating talent, has consistently yielded sustained business results, enhanced service delivery, and meaningful impact.”

“Harriet is a leader par excellence!
She joined RBC Caribbean banking at an extraordinary time of significant challenge and transformation. During that time, Harriet led with clarity, purpose, authenticity and composure. Personally, her mentorship strengthened my confidence, expanded my perspective and deepened my approach to leadership. She created an environment where I felt supported, trusted and encouraged to grow even amid complexity and uncertainty. She taught me that true leadership is not just about inspiring performance but uplifting others along the way. Harriet's influence shaped an important chapter of my career, and I am eternally grateful for the enduring impact she has had on my professional journey.”